May be suitable
- A stable ongoing medicine with a clear indication and medication history
- A refill request where required monitoring is current or can be arranged
- Questions about adherence, side effects or medicine interactions
Australian doctor-led telehealth
Online prescription refill consultations
A telehealth consultation can be used to review some ongoing medicines. The doctor will consider your condition, dose, monitoring, other medicines and whether telehealth prescribing is safe and appropriate.
Suitability
When an online consultation may help
Telehealth may not be enough
- Controlled or high-risk medicines that require closer monitoring or are not appropriate for this service
- New or worsening symptoms that require physical examination
- Missing clinical information, overdue monitoring or uncertain medication history
Clinical assessment
What may happen during the consultation
The doctor may provide an electronic prescription, request monitoring, adjust the plan, contact your regular care team with consent, or recommend in-person review. A prescription is never guaranteed.
Tell us what is happeningDiscuss symptoms, timing, medical history, medicines and relevant risk factors.
Doctor assessmentYour doctor considers what can be assessed safely by phone or video.
Agree on next stepsYou receive advice, safety-netting and an appropriate plan, which may include in-person care.
Urgent care
Do not wait for an online appointment in an emergency
Call Triple Zero (000) for severe breathing difficulty, chest pain, signs of stroke, collapse, severe bleeding, a severe allergic reaction, or any condition that appears life-threatening. For urgent but non-life-threatening advice, call 1800MEDICARE on 1800 633 422.
Clinical review
Reviewed by Dr Dong Zhao
M.D. (USyd), B.A. (UBC) · Australian-registered Medical Doctor · AHPRA general registration
Content reviewed 15 August 2026. View Dr Dong Zhao’s profile.
Common questions
Frequently asked questions
Will every refill request be approved?
No. The doctor must be satisfied that the medicine, dose and monitoring are safe and clinically appropriate.
Can you prescribe a new medicine?
This depends on the condition, clinical information and whether telehealth assessment is adequate. Some medicines or problems need in-person care.
How is an electronic prescription sent?
When prescribed, an electronic token can generally be sent to your nominated mobile number or email for use at a pharmacy.
Trusted information
Australian health references
Need a medical doctor consultation?
Choose Dr Lily Vu or Dr Dong Zhao and continue to our secure external booking page. Care and any clinical document, medicine, test or referral remain subject to assessment.
View doctor availability