May be suitable
- A known or ongoing concern where specialist input may be appropriate
- Renewal or discussion of a referral with adequate clinical information
- Review of reports and results relevant to the proposed referral
Australian doctor-led telehealth
Online specialist referral consultations
A good referral gives the specialist a clear clinical question and relevant history, examination findings and test results. Telehealth may be suitable for some referral requests, while others need in-person assessment first.
Suitability
When an online consultation may help
Telehealth may not be enough
- Emergency or rapidly worsening symptoms
- Requests where a physical examination or initial investigations are needed first
- Referrals that would duplicate care or are not supported by the clinical assessment
Clinical assessment
What may happen during the consultation
The doctor may prepare a referral, recommend preliminary tests, suggest a different service, or advise in-person review. The receiving specialist decides appointment availability and acceptance.
Tell us what is happeningDiscuss symptoms, timing, medical history, medicines and relevant risk factors.
Doctor assessmentYour doctor considers what can be assessed safely by phone or video.
Agree on next stepsYou receive advice, safety-netting and an appropriate plan, which may include in-person care.
Urgent care
Do not wait for an online appointment in an emergency
Call Triple Zero (000) for severe breathing difficulty, chest pain, signs of stroke, collapse, severe bleeding, a severe allergic reaction, or any condition that appears life-threatening. For urgent but non-life-threatening advice, call 1800MEDICARE on 1800 633 422.
Clinical review
Reviewed by Dr Dong Zhao
M.D. (USyd), B.A. (UBC) · Australian-registered Medical Doctor · AHPRA general registration
Content reviewed 15 August 2026. View Dr Dong Zhao’s profile.
Common questions
Frequently asked questions
Is a specialist referral guaranteed?
No. A referral is provided only when the doctor considers it clinically appropriate.
Can I choose the specialist?
You may discuss a preferred specialist. The referral must still be suitable, and the specialist controls availability and fees.
How long is a referral valid?
Validity depends on the referral type and receiving service. Confirm details with the specialist clinic.
Trusted information
Australian health references
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