Australian doctor-led telehealth

Online doctor consultations across Australia

Speak with an Australian-registered medical doctor by phone or video for suitable non-emergency concerns. Your doctor will assess what can be managed safely by telehealth and advise if in-person care is needed.

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Suitability

When an online consultation may help

May be suitable

  • Everyday illnesses or minor injuries that do not appear life-threatening
  • Medication, test, referral or document requests that require clinical assessment
  • Follow-up questions and health concerns that may be assessed without a physical examination

Telehealth may not be enough

  • Chest pain, severe breathing difficulty, signs of stroke, severe bleeding or another emergency
  • Symptoms requiring an immediate physical examination, procedure or bedside test
  • Complex or ongoing care that is better coordinated by your regular local doctor

Clinical assessment

What may happen during the consultation

Your doctor may provide advice, discuss treatment options, arrange an electronic prescription, request tests, prepare documentation or make a referral when clinically appropriate. No particular outcome can be guaranteed before assessment.

Tell us what is happeningDiscuss symptoms, timing, medical history, medicines and relevant risk factors.
Doctor assessmentYour doctor considers what can be assessed safely by phone or video.
Agree on next stepsYou receive advice, safety-netting and an appropriate plan, which may include in-person care.

Urgent care

Do not wait for an online appointment in an emergency

Call Triple Zero (000) for severe breathing difficulty, chest pain, signs of stroke, collapse, severe bleeding, a severe allergic reaction, or any condition that appears life-threatening. For urgent but non-life-threatening advice, call 1800MEDICARE on 1800 633 422.

Dr Dong Zhao, Medical Doctor

Clinical review

Reviewed by Dr Dong Zhao

M.D. (USyd), B.A. (UBC) · Australian-registered Medical Doctor · AHPRA general registration

Content reviewed 15 August 2026. View Dr Dong Zhao’s profile.

Common questions

Frequently asked questions

Is telehealth suitable for every health problem?

No. Some concerns need a physical examination, urgent testing or emergency care. The doctor will explain when in-person assessment is safer.

Can I choose phone or video?

Appointment format depends on the booking option and clinical need. Video can provide useful visual information for some concerns.

Will I always receive a prescription or referral?

No. Any prescription, certificate, test request or referral depends on the doctor's independent clinical assessment.

Trusted information

Australian health references

Health guidespossible UTI symptomsOnline medical certificate consultationsOnline prescription refill consultationsMeet our doctors

Need a medical doctor consultation?

Choose Dr Lily Vu or Dr Dong Zhao and continue to our secure external booking page. Care and any clinical document, medicine, test or referral remain subject to assessment.

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