Practical health guide
When telehealth may not be suitable
Telehealth is useful for many non-emergency concerns, but it cannot replace every physical examination, bedside test or urgent intervention.
Call 000 for emergencies
Severe breathing difficulty, chest pain, signs of stroke, collapse, severe bleeding, a severe allergic reaction or another life-threatening problem needs emergency care.
Some problems need hands-on assessment
A doctor may recommend in-person review when diagnosis depends on examination, vital signs, a procedure, dermoscopy, imaging or immediate pathology. The safest next step may change during the consultation.
If you are unsure
Call 1800MEDICARE on 1800 633 422 for 24-hour health advice and help finding appropriate care. Do not wait for an online booking if symptoms are rapidly worsening.
Clinical review
Reviewed by Dr Dong Zhao
Australian-registered Medical Doctor · Content reviewed 15 August 2026
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