May be suitable
- A familiar eczema flare without severe or systemic symptoms
- New dry, itchy or inflamed patches that can be shown clearly by video or photographs
- Review of skin care, triggers, topical treatment and flare prevention
Australian doctor-led telehealth
Telehealth consultations for eczema and dermatitis
Dry, itchy or inflamed skin may be caused by eczema, contact dermatitis, infection or another condition. A doctor can review the pattern, triggers and photographs and decide whether telehealth management is suitable.
Suitability
When an online consultation may help
Telehealth may not be enough
- Rapid spread, severe pain, fever, pus, extensive crusting or concern about infection
- Eye involvement, widespread blistering or skin peeling
- Uncertain diagnosis, treatment failure or a need for allergy testing or physical examination
Clinical assessment
What may happen during the consultation
The doctor may recommend moisturising and trigger avoidance, prescribe topical treatment, assess for infection, or advise in-person review. Treatment response varies and follow-up may be needed.
Tell us what is happeningDiscuss symptoms, timing, medical history, medicines and relevant risk factors.
Doctor assessmentYour doctor considers what can be assessed safely by phone or video.
Agree on next stepsYou receive advice, safety-netting and an appropriate plan, which may include in-person care.
Urgent care
Do not wait for an online appointment in an emergency
Call Triple Zero (000) for severe breathing difficulty, chest pain, signs of stroke, collapse, severe bleeding, a severe allergic reaction, or any condition that appears life-threatening. For urgent but non-life-threatening advice, call 1800MEDICARE on 1800 633 422.
Clinical review
Reviewed by Dr Dong Zhao
M.D. (USyd), B.A. (UBC) · Australian-registered Medical Doctor · AHPRA general registration
Content reviewed 15 August 2026. View Dr Dong Zhao’s profile.
Common questions
Frequently asked questions
Can eczema be diagnosed by a photo?
Photos can help, but they are not always enough. The doctor may recommend an in-person examination if the diagnosis is uncertain.
Will I receive a steroid cream?
Only if clinically appropriate. The doctor will consider the body area, age, severity, duration and other safety factors.
When is eczema urgent?
Seek prompt care for fever, rapidly worsening redness, severe pain, eye involvement, extensive blistering or signs of a serious allergic reaction.
Trusted information
Australian health references
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