May be suitable
- Mild to moderate acne affecting the face, chest or back
- Acne that has not improved with appropriate over-the-counter care
- Questions about prescription treatment, side effects or maintenance
Australian doctor-led telehealth
Telehealth consultations for acne
Acne treatment depends on the type, severity, scarring risk, previous treatments and personal circumstances. A doctor can review your history and skin images, then discuss an appropriate plan or arrange further assessment.
Suitability
When an online consultation may help
Telehealth may not be enough
- Severe painful nodules, extensive scarring or significant psychological distress needing prompt comprehensive care
- Possible pregnancy or pregnancy planning when some medicines may be unsafe
- A rash that may not be acne or cannot be assessed reliably by images
Clinical assessment
What may happen during the consultation
The doctor may recommend skin-care changes, topical or oral treatment, monitoring, or referral. Improvement takes time, outcomes vary and some medicines require pregnancy precautions or laboratory monitoring.
Tell us what is happeningDiscuss symptoms, timing, medical history, medicines and relevant risk factors.
Doctor assessmentYour doctor considers what can be assessed safely by phone or video.
Agree on next stepsYou receive advice, safety-netting and an appropriate plan, which may include in-person care.
Urgent care
Do not wait for an online appointment in an emergency
Call Triple Zero (000) for severe breathing difficulty, chest pain, signs of stroke, collapse, severe bleeding, a severe allergic reaction, or any condition that appears life-threatening. For urgent but non-life-threatening advice, call 1800MEDICARE on 1800 633 422.
Clinical review
Reviewed by Dr Lily Vu
M.D. (UniMelb), B.Biomed (UniMelb) · Australian-registered Medical Doctor · AHPRA general registration
Content reviewed 15 August 2026. View Dr Lily Vu’s profile.
Common questions
Frequently asked questions
How quickly does acne treatment work?
Many treatments take several weeks to show benefit. The doctor can explain realistic expectations and review timing.
Can all acne medicines be prescribed online?
No. Suitability depends on severity, pregnancy risk, monitoring requirements and whether telehealth assessment is adequate.
What if acne is causing scars?
Early medical review is important. The doctor may recommend stronger treatment or referral depending on severity and scarring risk.
Trusted information
Australian health references
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