May be suitable
- A mild twist, strain or soft-tissue injury
- Local pain or swelling while still able to use the limb
- Questions about safe activity and recovery
Australian doctor-led telehealth
Online consultation for minor sprains and strains
Minor soft-tissue injuries may be assessed initially by video, with advice on activity, pain relief and whether examination or imaging is needed.
Suitability
When an online consultation may help
Telehealth may not be enough
- Obvious deformity, an open wound or bone visible
- Inability to bear weight or use the limb after significant injury
- Numbness, a cold or pale limb, severe swelling or uncontrolled pain
Clinical assessment
What may happen during the consultation
The doctor will review your symptoms, timing, medical history, medicines and relevant risk factors. Advice, treatment, testing, imaging or in-person assessment may be recommended according to clinical need.
Explain the concernShare the symptoms, timing, relevant history and any clear photos when useful.
Doctor assessmentYour doctor considers what can be assessed safely by phone or video.
Agree on next stepsReceive advice and safety-netting. Any medicine, document, test or referral is subject to assessment.
Urgent care
Do not wait for an online appointment in an emergency
Call Triple Zero (000) for severe breathing difficulty, chest pain, signs of stroke, collapse, severe bleeding, a severe allergic reaction, or any condition that appears life-threatening. For urgent but non-life-threatening advice, call 1800MEDICARE on 1800 633 422.
Clinical review
Reviewed by Dr Dong Zhao
M.D. (USyd), B.A. (UBC) · Australian-registered Medical Doctor · AHPRA general registration
Content reviewed 15 August 2026. Meet Dr Dong Zhao.
Common questions
Frequently asked questions
Can a sprain be assessed by video?
Video may help assess movement and swelling, but hands-on examination or imaging may still be needed.
Will I receive an imaging referral?
A referral may be provided only when the doctor considers imaging clinically indicated.
Trusted information
Australian health references
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