May be suitable
- New ear pain, pressure or blocked sensation
- Questions about mild discharge or hearing change
- Follow-up of a previously assessed ear concern
Australian doctor-led telehealth
Online consultation for ear pain and possible infection
Ear pain, pressure, discharge and reduced hearing have several possible causes. Telehealth can help determine whether an in-person ear examination is needed.
Suitability
When an online consultation may help
Telehealth may not be enough
- Sudden hearing loss, severe dizziness or neurological symptoms
- Swelling or redness behind the ear
- Severe pain, high fever, significant discharge or a very unwell child
Clinical assessment
What may happen during the consultation
The doctor will review your symptoms, timing, medical history, medicines and relevant risk factors. Advice, treatment, testing, imaging or in-person assessment may be recommended according to clinical need.
Explain the concernShare the symptoms, timing, relevant history and any clear photos when useful.
Doctor assessmentYour doctor considers what can be assessed safely by phone or video.
Agree on next stepsReceive advice and safety-netting. Any medicine, document, test or referral is subject to assessment.
Urgent care
Do not wait for an online appointment in an emergency
Call Triple Zero (000) for severe breathing difficulty, chest pain, signs of stroke, collapse, severe bleeding, a severe allergic reaction, or any condition that appears life-threatening. For urgent but non-life-threatening advice, call 1800MEDICARE on 1800 633 422.
Clinical review
Reviewed by Dr Lily Vu
M.D. (UniMelb), B.Biomed (UniMelb) · Australian-registered Medical Doctor · AHPRA general registration
Content reviewed 15 August 2026. Meet Dr Lily Vu.
Common questions
Frequently asked questions
Can an ear infection be diagnosed online?
A history can be assessed remotely, but looking inside the ear is often necessary before a diagnosis or treatment decision.
Can medicine be prescribed?
Medication is provided only when clinically appropriate; an in-person ear examination may be required first.
Trusted information
Australian health references
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