May be suitable
- A small localised area of redness or tenderness
- A minor wound with new skin changes
- Questions about monitoring, wound care or treatment
Australian doctor-led telehealth
Online consultation for a possible skin infection
Redness, warmth, swelling, tenderness or discharge can occur with a skin infection. Clear photos and a medical history can support an initial assessment.
Suitability
When an online consultation may help
Telehealth may not be enough
- Rapidly spreading redness, severe pain or blackened skin
- Fever, confusion, faintness or feeling very unwell
- Infection near the eye, significant immune suppression or uncontrolled diabetes
Clinical assessment
What may happen during the consultation
The doctor will review your symptoms, timing, medical history, medicines and relevant risk factors. Advice, treatment, testing, imaging or in-person assessment may be recommended according to clinical need.
Explain the concernShare the symptoms, timing, relevant history and any clear photos when useful.
Doctor assessmentYour doctor considers what can be assessed safely by phone or video.
Agree on next stepsReceive advice and safety-netting. Any medicine, document, test or referral is subject to assessment.
Urgent care
Do not wait for an online appointment in an emergency
Call Triple Zero (000) for severe breathing difficulty, chest pain, signs of stroke, collapse, severe bleeding, a severe allergic reaction, or any condition that appears life-threatening. For urgent but non-life-threatening advice, call 1800MEDICARE on 1800 633 422.
Clinical review
Reviewed by Dr Dong Zhao
M.D. (USyd), B.A. (UBC) · Australian-registered Medical Doctor · AHPRA general registration
Content reviewed 15 August 2026. Meet Dr Dong Zhao.
Common questions
Frequently asked questions
Can a skin infection be assessed from photos?
Photos can assist but do not replace examination. The doctor may recommend urgent or in-person care.
Will antibiotics be prescribed?
Only when clinically appropriate after assessment; some skin conditions that look infected have other causes.
Trusted information
Australian health references
Need a medical doctor consultation?
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