Telehealth FAQs for patients in Australia

You must be physically located in Australia at the time of your consultation. Adults can book for themselves, and a parent or legal guardian can book suitable care for a child. Availability and clinical suitability are assessed for each appointment.

Yes. You can review the profiles of Dr Lily Vu and Dr Dong Zhao, then choose an available appointment with your preferred doctor.

The available consultation format is shown during booking. A doctor may recommend video, an in-person examination or another service when visual assessment or hands-on examination is important.

Have your photo identification, Medicare or Individual Healthcare Identifier details if available, current medicines, allergies, relevant results and a quiet private place ready. For skin concerns, take clear unfiltered photos in good light.

Do not wait for an online appointment. Call Triple Zero (000) for a life-threatening emergency. For urgent but non-life-threatening health advice, call 1800MEDICARE on 1800 633 422.

Not automatically. The doctor must first assess whether it is clinically appropriate. Some medicines, documents and referrals cannot be provided, and an in-person review or further information may be required.

A certificate is issued only when the doctor considers it clinically appropriate and can support the stated period based on the consultation and available information. Backdating is not guaranteed.

No. Telehealth has limits. Examination, vital signs, pathology, imaging or urgent assessment may be required. Your doctor will explain when in-person care is safer or more appropriate.

Overseas visitors and international students with OVHC, OSHC or other eligible cover may be able to claim part of the consultation cost, depending on their insurer and policy. EUCA MD cannot guarantee reimbursement. Keep your receipt and confirm eligibility directly with your insurer.

You can book without Medicare. Some services, including electronic prescriptions, may require Medicare details or an Individual Healthcare Identifier. Insurance and rebate eligibility depend on your circumstances and policy.

Booking and clinical information is handled through the secure systems described in our Privacy Policy. Choose a private location for your consultation and do not send sensitive health information through public social media.

Your doctor will explain the plan, warning signs and any follow-up needed. Results, referrals or documents may require further review. Seek earlier care if symptoms worsen or new warning signs develop.