Yes, you can browse our doctors' profiles and choose a doctor who is available at your preferred time. Being able to choose your doctor allows you to potentially establish long-term care with them for future appointments, if you wish.
Standard consultation typically last 10 minutes. Extended consultations typically last 20 minutes, allowing for more time with the doctor if needed.
Our doctors can provide a medical certificate if, after a consultation, they deem you unsuitable for work or school.
No, you do not need Medicare to access our telehealth services. Our consultation prices start at $20, which is all you need to be seen by a doctor. However, for e-prescriptions, we require either your Medicare number or an Individual Healthcare Identifier (IHI) number.
Yes, international visitors to Australia and temporary visa holders can access our telehealth services. For e-prescriptions, an IHI number is required.
Pathology tests are generally bulk-billed. Most radiology scans are buik-billed with a gap fee. Please check with the service provider for specific details.
Yes, the $20 fee is the total cost—no gap fee, no hidden charges. It covers doctor-led consultations for everyday health concerns, including treatment, medication refills, pathology and radiology requests, and specialist referrals. Extended consultation are available for $50.
Our telehealth consultations and preventive health checks are private services. Please check with your insurer for eligibility.
Yes, your privacy and security are our top priorities. Our telehealth platform is hosted on world-class Amazon servers and uses Halaxy’s 256-bit encryption security to ensure all consultations and personal data remain secure and confidential.
